Charter on patient safety

“Our practice has a safety culture, which means that patient safety is at the forefront of everyone’s minds, not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment.

It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the greatest interests of our patients. For patient safety, we:

• Follow the latest infection prevention guidelines, including those from NHS England.
• Use dental instruments that are single-use or are sterilised after each patient use.
• Decontaminate work areas, including the dental chair, handheld equipment and cupboard handles, in between patients.
• Maintain a high standard of personal hygiene, including clinical clothing and the restricted wearing of jewellery.
• Monitor practice water for quality. Dental unit waterlines are disinfected and kept clear.
• Handle waste according to current regulations and dispose of it with appropriate carriers.
• Take expert advice if a team member may have a blood-borne infection. The team member will have an occupational health examination and follow professional advice on their role in treating patients.

All our team members are trained in safeguarding children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed.

As a member of CODE, the practice is kept up to date with the latest guidelines, good practice and regulations. We run a continuous improvement programme called iComply. We are committed to following the latest regulations, legislation and guidelines, including those for infection prevention and control.

We have policies and procedures in place that our team follow to ensure that high standards of care can be maintained. We are committed to contributing to the knowledge, skills and positive public perception of the dental profession.

As the Practice Owner, I have overall responsibility for the practice. I lead and support the team through regular meetings, staff training, personal development and regular appraisals. I offer equal opportunities to all my staff and encourage equality, diversity and personal growth in my dental team.

We always welcome questions, comments and suggestions from patients and the team. Please contact the practice if we can help you in any way.

Yours faithfully,

Georgina O’Callaghan”

The Practice Owner